I want to explain the postal costs on Bravura because I know some people get annoyed, particularly when they want to order a Dermaflannel or a chemical peel brush and the cheapest postage cost is £3.40.
Firstly we charge postage costs ONLY, we don’t charge any packaging on that. What this postage costs gives you is 48 hour delivery if you pay £3.40 or 24 hour delivery if you pay £4.25, this delivery is tracked from the moment it leaves our warehouse until it reaches your door. There are 2 reasons we have tracking.
The first is to ensure we offer you the best possible service, many people say “I don’t really care about tracking” but if your package has been dispatched a week ago and there’s no sign of delivery, you want to know where it is right? Without tracking we can’t tell you and the first thing people always ask is “can I have tracking for my delivery please because it hasn’t arrived?” you may have begrudged paying it but if there is a problem it will save a lot of time and hassle in us helping to locate your package.
The second reason is safety for us. Unfortunately not everyone is honest and some people will claim the package hasn’t been delivered when it has, if we didn’t have tracking they can then do a charge back through paypal or their bank to get the full amount of their order back. When I first started Bravura I offered the cheapest possible options for post, a few people claimed they hadn’t arrived and I replaced. Then one lady said to me “I’m going to charge back you, someone did this to me recently and because you’re not using tracking I’m going to do it to you” or something along those lines. It really sickened me that there were people like that out there, claiming a package hasn’t arrived and then doing a charge back is theft by deception and no better than walking in to a shop and stealing something. Therefor tracking was introduced as being mandatory.
Royal Mail recently changed their pricing structures, it doesn’t just go by weight anymore, it goes by thickness. If you buy a card that’s got lots of bits and decoupage on it, you may find you have to send it as a parcel and not a letter (as happened to me recently when I had to pay to receive a birthday card because it just had a normal stamp on it).
I am an online shopper myself, I HATE paying postage costs, I feel your pain I really do! But when you think about it, £3.40 to have a product arrive at your door within 2 days that you can track the whole way is pretty good, imagine all the staff Royal Mail have to pay to get this package to you.
International is a different story and we are negotiating a lower price at the moment, we’re hoping to introduce it within the next couple of weeks.
I hope that helps to soften the blow of the postage costs a little, if you do have any questions or comments please feel free to add them below.